Returns Policy

 

Returns Policy

 

Our customers are important to us and so we offer a ‘no quibble’ returns policy. We're happy to provide a 30 day money back guarantee for any LED lighting products purchased in-store or online. Please note delivery charges do apply and are non-refundable. Items must be new, unused and in a resellable condition to qualify.

If you have any questions or would like to discuss your order further please feel free to call our friendly staff on 07 3391 6230 or email us at sales@planetled.com.au

 

Frequently Asked Questions

 

1. I would like to return an item, how do I send it back?

2. There is an item missing from my order?

3. My item is the wrong size?

4. Can I cancel my order?

5. Can I exchange an item?

6. Can I change my order?

7. My order has been damaged during delivery?

8. My order doesn't work properly?

9. Can I return or exchange a clearance item?

10. Can I return an item that was bought using a gift voucher?

 

 

1. I would like to return an item, how do I send it back?

 

Pack up the items that you would like to be returned securely and then place in a post bag. Make sure you use registered post in order to track delivery as we are not liable for anything which goes missing during transit. Please include with your package the following:

  • Detailed note as to the reasons of the return
  • Copy of the receipt
  • Instructions as to whether you would like a refund or an exchange

If you are exchanging an item:

  • Details on what you would like the item exchanged for
  • Include a spare ‘post bag’ for return delivery or if you prefer us to arrange deliver we can contact you for payment

Please send to: Planet LED , 112 Norman Street, Woolloongabba, QLD 4102.

If your items are damaged, please call us as soon as possible on 07 3391 6230, do not just return the items as we may need to get additional information for you.

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2. There is an item missing from my order?

 

If an item is on back order we may be waiting for a delivery from our supplier which we will usually inform you of prior to delivery.

If for some reason you have not been informed and an item is missing from your order, please call us as soon as possible with your receipt number on 07 3391 6230.

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3. My item is the wrong size?

 

You can simply exchange your item for a different size or you can request a full refund. For more information on how to do this please refer to returning an item.

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4. Can I cancel my order?

 

As long as the order hasn’t been processed, there is no problem with cancelling your order. However, if your items have already been shipped you will need to refer to returning an item.

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5. Can I exchange an item?

 

As long as your item has not been used or damaged in anyway then we are happy to offer an exchange.

You can do this in two ways. Either bring your item into the store or send via post to our Brisbane store. For more information please refer to returning an item.

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6. Can I change my order?

 

We will do our very best in order to accommodate your request as long as your order hasn’t already been processed. Please call us as soon as possible on 07 3391 6230 and quote your order reference number.

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7. My order has been damaged during delivery?

 

Please call our customer service department as soon as possible 07 3391 6230 and quote your receipt number.

Do not return the items until you have spoken to one of our customer service representatives

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8. My order doesn't work properly?

 

Please call our customer service department as soon as possible 07 3391 6230 and quote your receipt number.

Do not return the items until you have spoken to one of our customer service representatives

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9. Can I return or exchange a clearance item?

 

If you have purchased a “Clearance” product from one of our normal ‘timed sales’ clearance offers then we are happy to offer a refund.

We may not be able to offer an exchange on clearance items due to a limited supply of stock.  

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10. Can I return an item that was bought using a gift voucher?

 

Of course, as long as you can present the receipt as well as ensure the item being returned is new, unused and in a resellable condition. You will be refunded the amount in either store credit or gift vouchers.

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