Privacy Policy

Privacy Policy

References in this Private Policy Statement to “we” and “us”are to “Planet LED". At Planet LED we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

This statement discloses the privacy practises for the entire Planet LED website (www.planetled.com.au). Questions regarding this statement should be directed, via e-mail, to sales@planetled.com.au.


1. What we do


1.1 We collect personally identifiable information about our users. Our goal in collecting personal information online is to provide you with the most useful and helpful web experience possible. By knowing your preferences, we will be able to deliver information that meets your needs and gives you special access privileges. Through online forms, we collect:

  • Name and Surname
  • Age for competitions, prize draws and newsletter sign-ups
  • Postal address
  • Telephone and Facsimile numbers
  • Email address
  • IP address (for systems administration and troubleshooting)
  • Demographic information (for user profiling in aggregate form)

1.2 When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests.

1.3 We use this information for the following purposes:

  • To perform statistical analyses measuring relative interest in the various areas of our site
  • To send email or conventional mail to you about our products and service
  • To recognise user access privileges

1.4 If customers share their product knowledge and recommendations with other users via the product review functionality, this data will be the sole property of Planet LED and could be used in any manner deemed appropriate by Planet LED. This disclaimer relates to product information only.

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2. Sharing your personal information


We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Planet LED takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

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3. Unsubscribe


Upon request, we will remove any subscriber (and his or her personal information) from our mailing lists. Any such request should be sent via email to sales@planetled.com.au.

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4. Cookies


4.1 Cookies are pieces of information that a website can transfer to an individual’s computer. We only use session-based cookies to gather anonymous website usage data to help us improve the structure and functionality of planetled.com.au. You can change your web browser settings to reject cookies or to prompt you each time a website wishes to add a cookie to your browser. Some functionality on the website may be affected by this.

4.2 Cookies are used to collect non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.

4.3 We will not attempt to identify users or their browsing activities. However, there are some circumstances when we may need to disclose information that may be used to identify users to law enforcement authorities:

  • where a law enforcement agency executes a warrant to inspect our records
  • in the event of unlawful activity, e.g., if malicious attacks or threats of violence are made on the planetled.com.au website or its related services.

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5. Accessing your personal information


You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Planet LED reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

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6. Security capabilities


6.1 When purchasing from Planet LED  your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the industry standard.

6.2 Planet LED uses physical and electronic security measures to ensure personal information is not misused, lost, changed or stolen. These include restrictions on physical access, secure databases or electronic firewalls.

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7. Disclaimer


Planet LED is not responsible for the content or the privacy policies of external websites to which we may link.

Whilst all details in this website have been carefully prepared and are believed to be correct, no warranty can be given either expressly or implied by the vendors or their agents. Photographs are for presentation purposes and are indicative only. They should not be relied upon as an accurate representation of the final product. Specifications and prices may change at any time.

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